Top 5 Mistakes in Homeowners Insurance Claims
(And How to Avoid Them)

Filing an insurance claim isn’t as simple as it seems. Even small oversights can cost you thousands or lead to unnecessary delays. Here are the five most common mistakes homeowners make—and how you can avoid them.

1. Failing to Document Damage Properly

After a loss, many people clean up before taking photos. Unfortunately, without proof, it’s harder to recover full value.

Solution:
Take clear photos and videos of everything—inside, outside, and from multiple angles. Save damaged items until your adjuster has inspected them.

2. Waiting Too Long to Report the Claim

Delays can complicate your claim or even lead to denial.

Solution:
Notify your insurance company as soon as possible, and document the date and time you called.

3. Accepting the First Offer Without Question

Initial settlement offers are often lower than you’re entitled to. Insurance companies count on homeowners accepting quickly to move on.

Solution:
Review any offer carefully and consider having a professional evaluate whether it’s fair.

4. Overlooking Hidden or Secondary Damage

Water can seep behind walls. Smoke can penetrate insulation. These issues often appear weeks later and can be costly.

Solution:
Request a detailed inspection. Public adjusters and restoration experts can help uncover hidden damage early.

5. Trying to Handle Everything Alone

Insurance policies are complex, and claim negotiations can be stressful. Without expert help, you risk settling for less.

Solution:
Work with a public adjuster who knows how to document your loss, prepare estimates, and negotiate on your behalf.

About the Author:

Picture of Michael Pabon

Michael Pabon

Michael Pabon oversees Communications and Investor Relations, shaping the voice and narrative of Black Diamond across stakeholders. He works at the intersection of strategy and storytelling, ensuring everyone stay informed, engaged, and confident in the company’s vision and performance.

Recommended for you